Terms & Conditions

Contact and Shipping Information | Return and Refund Policy

Contact Information:
Cedar Valley Box Company
1101 Royal Parkway
Suite 123
Euless, TX 76040
(540) 392-2654

General Shipping Policy and Order Filling:
Cedar Valley Box Company will normally ship all orders within one business day, or a mutually agreed shipping date with the customer. Please note that if we do not have the item in stock we will ship the product to you as soon as possible; normally within one business week.

For those items that may have a significant delay in filling the order we will contact you to let you know the status of your order. If the delayed shipping date does not meet the approval of the customer the customer has the right to cancel the order and receive a full refund of any payment towards that order.

Shipping charges are based on standard UPS or U.S. Postal Service rates and are based on package weight, size, distance shipped, packaging materials, and direct handling expenses.

Customers will be billed for shipping expenses not covered by the Flat Rate Shipping during checkout.

General Return / Refund Policy:
Please contact us immediately, by phone (540-392-2654) or e-mail (thomascbowden@gmail.com) if you need to return or exchange an item. If an item is missing and/or damaged a claim needs to be placed within 48 hours of receipt of the merchandise.

The returned item must be received by us in saleable condition unless the item was found to be defective.

All returns/exchanges need to be made within 15 days of the invoice date and will be subject to a 20% restocking charge unless the item being returned was incorrectly filled by Cedar Valley Box Company. Please note that shipping costs for returns/exchanges will be the customer’s responsibility unless the order was filled incorrectly or the item was deemed defective.

Shipping and Handling fees will not be reimbursed unless we shipped the incorrect item or it was damaged. Once we receive the returned item we will normally process the credit or exchange within 5 business days.

The refund will be applied to your customer account unless otherwise specified. We will apply the refund to your account consistent with your original form of payment.

Privacy Policy:

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information:
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology:
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security:
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: cedarvalleyboxcompany@gmail.com
By Phone: (540) 392-2654

We reserve the right to make changes to this policy. Any changes to this policy will be posted.